How Maid in Cleaning Recovered $46K From Chaos
Raya King runs Maid in Cleaning across New York, New Jersey, and Connecticut, with 70 cleaners and a five-person back office.
The problem: Disconnected Tools
Customer SMS marketing, contract signing, job booking, tech management, and online booking forms all happened in different tools. The business was running on multiple logins, growing cost of $1,388 a month, and none of the tools needed to run the business talked to each other.
That gap turned into real pain for the customer and staff. Jobs that were already booked still had to be checked for contract signature before a tech could be assigned. Jobs that were already finished still had to be checked, for payment processing. Chasing unassigned jobs, unpaid jobs, unsigned contracts, and remarketing to existing customers cost Maid in Cleaning three hours a day, every day!
But the real cost showed up when a customer disputed a charge. With no connected record, the business had to manually dig through multiple sources to prove the job took place and that the cleaning standard was followed. About $5,000 a month walked out the door as chargebacks the business lacked proper documentation.
In total, Maid in Cleaning was losing roughly $6,388 a month before a single new customer walked in.
| Monthly cost | Monthly | Annual (x12) |
|---|---|---|
| Leading texting/SMS company | $800 | $9,600 |
| Leading e-signature company | $300 | $3,600 |
| Field-service / booking platform | $249 | $2,988 |
| Online forms product | $39 | $468 |
| Chargebacks they couldn't dispute | $5,000 | $60,000 |
| Total | $6,388 | $76,656 |
The switch
Raya moved Maid in Cleaning to KlientHQ in three days. All 70 cleaners. All five back-office staff with her dedicated success manager.
The four separate records became one record. When a chargeback landed, there was finally a paper trail to show for it, and the team could dispute and win cases that used to be automatic losses. Not every case, but for the first time, they had something to point to.
The three hours a day that used to find unpaid jobs, and unsigned contracts was now automated. With the work week finally living in one place, Maid in Cleaning had the room to grow, including expanding into new territories.
The results
Six months in, revenue was up about 18%. In that same window, Maid in Cleaning disputed, proved, or avoided $46,000 in chargebacks.
| Line item | Monthly | Six months | Annual |
|---|---|---|---|
| KlientHQ | $249 | $2,988 | |
| Chargebacks disputed, proved, or avoided | $46,000 | ||
| Time savings | $3,000 | $36,000 |
"KlientHQ has changed how I see the business, where I can find opportunities and reduce time waste." Raya King, Owner, Maid In Cleaning